Privacy Policy
This privacy policy sets out how First Luggage Ltd trading as Bagsdirect uses and protects any information that you give Bagsdirect when you use this website.
Bagsdirect is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Bagsdirect may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes, we will email you if it is updated.
We may collect the following information:
• Name
• Contact information including email address and phone number
• Demographic information such as postcode, collection and delivery address, IP address, preferences and interests
• Other information relevant to processing your order
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• To provide you with order confirmation details and tracking information for your shipment.
• To contact you regarding any issues with your order.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can unsubscribe at any time at the bottom of all emails. This will not affect your transactional emails for orders and tracking. • We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
From time to time, we may also use your information to contact you for market research purposes or ask for your feedback on our services.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission, it is required to process your order or is required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
We only share the necessarily information (name, phone number and address) to the collection/delivery courier so they are able to collect and deliver your shipment without issue.
We may also share your name and address with the payment processor in order to make successful payments for your orders.You may request details of personal information which we hold about you under the Data Protection Act 1998 and the GDPR effective 25th May 2018. If you would like a copy of the information held on you please email info@mybaggage.com or write to:
Data Controller
BagsDirect
12 Salmon Street
London
NW9 8NL
If emailing us to request this information you will need to use the email you used to book your order with and we will need to confirm your identity before releasing any information.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
You can request information we hold about you and your orders to be removed/deleted once your shipment has been delivered and there are no outstanding charges with My Baggage, the couriers or any government agencies, we allow a period of 90 days to insure all items have been delivered and there are no charges due. Please email us using the email you booked with to request the information we hold on file and you can then request for all or sections of the information to be removed after a period of 90 days.
We do not use personal data to make automated decisions.
We request information from you in order to process your order effectively, we are unable to place any orders without the information we outlined above including put not limited to your name, address, phone number and email address. We are unable to accept orders without this information.
Last Updated: 8th December 2020